E-Mail Parts Order
Time limit: 0
Quiz Summary
0 of 1 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Quiz complete. Results are being recorded.
Results
0 of 1 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- Current
- Review
- Answered
- Correct
- Incorrect
- Question 1 of 1
1. Question
According the email you have just read, put the parts of the email in the correct order.
- Acknowledge the validity of the complaint and say what you’ll do internally.
- Reiterate the complaint and apologise on behalf of the company.
- Start by thanking the customer for their custom or for their feedback.
- Close the issue.
- Offer some compensation or benefit.
CorrectIncorrect